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Your Package was Damaged! ! ? ?

First.  Calm Down! Everything will be all right!

If we ship it, it was insured.  I don't care what those guys in the brown trucks say...  they do break stuff!

As soon as you advise us, we will replace it immediatley.  Your replacement will go to the top of the production list.  We will make every effort to ship it again by the next day.

Of course, there are some rules...

 

  • If the package damage is bad and very obvious, don't accept it!
  • You MUST advise us within ten (10) days of receiving the damaged package!
  • You MUST take pictures of the damage and emaill them to us!
  • You MUST hold the goods until we advise you what to do with them.  UPS will want to inspect them.
  • No!  We are not offering to double your order for free.  We will arrange return shipment of the damaged goods or advise you how to dispose of them.
  • We will deal with UPS. (Yes, it is drudgery, that is why we will do it!)
  • We will replace your goods immediatley.  Call us NOW.  (517) 647-4600.  We will need the UPS package number.

We are sorry your package was damaged.  If we could have delivered it without involving UPS, we would have! 

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Modus Art Gallery will replace any product that is flawed when notified within 10 business days. Retain the flawed product for return shipment. Your satisfaction is guaranteed in all regards.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

We only use archival materials in all finished products. No exceptions!

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